Privacy Notice
We give the best possible care to animals and the same goes for your information. We bring our own pets to the practice too, so we appreciate how important data protection is. As you have placed your trust in us when providing your information, we want to be totally transparent with you about how it’s handled, in compliance with Organic Law 3/2018, for Personal Data Protection and guarantee of digital rights, and Regulation (EU) 2016/679 of the European Parliament and Council of the 27th of April 2016.
For services in this practice, the data controller — the company responsible for protecting your information — is Proton Vet Ltd.
How we use your information
Personal information
Your personal information is used for a number of different reasons depending on its nature. We only collect what is necessary in order to provide our service to you. Find below a list of purposes for which we might require your personal information:
• Comply with any legal obligations.
• Process and resolve any enquiry, complaint or incidence reported through our contact form.
• Protect ourselves and exercise our rights, or resolve any complaint.
• When applicable, sending commercial information related to our commercial activity, and/or news related to our sector.
• Manage your data in order to process your request.
Legal basis
• Your consent for the purposes indicated above. You can refuse to give your consent; in which case we will not be able to process your data for the reasons exposed above.
• In order to comply with our legal obligations. In this case, you cannot refuse processing of your personal data.
Your payment information
This is information provided when you are required to pay directly for any practice services.
What we do and whyLegal basis
What we do and why > Legal basis
Take payments for the service we provide and give refunds where necessary. > It’s part of our contract with you.
Keeping a record of financial transactions so we know what you’ve paid for. > It’s a legal requirement.
Preventing and detecting fraud
We are also legally and contractually required to use any of the information above for the purposes of preventing and detecting fraud, against either you or us. Whilst it’s an unfortunate part of our service it is essential that we protect you and ourselves from fraud.
Personal information is also used for things like testing out IT systems, research, data analysis, improving our site and developing new products and services. Don’t worry though, this is all anonymised and aggregated so you aren’t identifiable.
Sharing your information
You have trusted us with your information, therefore the first thing we want to assure you of is that we do not, and will not, sell any of your personal data to any third party.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you:
• Banks and payment service providers, so that we can deal with payments and refunds where necessary.• Debt collection agencies if you fall behind with payments for the services we provide.
• Email providers, printers and mailing houses, so we can send you administrative information relating to the way we provide services to you, information about animal health issues relevant to you and marketing communications if you agree.
• Law enforcement agencies if we receive a request from them to assist with any investigations.
If you would like to know more about the companies, we may share personal data with, or how to find out more on how they will use your data, please contact us at the details below.
Marketing messages
If you have said we may, we’ll send you marketing messages to keep you aware of what we’re up to and to help you see and find our products and services.
In compliance with article 21 of Law 34/2002 on information society services and electronic commerce, if you no longer wish to receive any information regarding our services, you can unsubscribe via the following methods:
• Click the ‘unsubscribe’ link at the bottom of any marketing email communication that we send you.
• Contact the practice directly via phone or email and ask to be removed from our mailing list.
If you’ve asked us to stop sending any kind of marketing, please be patient so that we can update all of our systems. You may receive messages from us whilst we process your request.
Where your data is stored
All of the personal information we process is stored within the European Economic Area (EEA). Therefore, we can guarantee that your data will be handled in accordance with the EU General Data Protection Regulation. It’s important for us to be transparent with you so if this were ever to change, we would let you know in advance.
How long we keep your information
We will keep your data for as long as you are a client of our practice and for as long as we are required to retain it to ensure we meet our legal obligations.
You can contact us if you no longer wish to be a client and ask that we deactivate your account. However, we have a legal requirement to keep some of your personal data even after you have asked us to remove it. We will only keep what we absolutely need to, and only to make sure we can meet our legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions.
International Data transfers
Proton Vet does not perform international data transfers.
Your rights
You have a number of rights relating to your personal information, which are as follows:
• The right to be informed about how your personal information is used, most of which is within this notice.
• The right to access personal information we hold about you.
• The right to rectify personal information we hold about you if it is inaccurate or incomplete. We ask that you speak to a member of our practice team if any of your contact details have changed.
• The right to request that we delete your data, stop processing it or collecting it in some circumstances.
• The right to stop marketing messages, further information of which is above in the ‘Marketing’ section.
• The right to portability, as long as this is technically possible.
If you wish to exercise any of these rights, or have any questions, please contact us via the contact details at the end of this notice. You might be required to provide some an identification document in order to exercise your rights, in order to verify your identity.
Changes to this notice
We will keep this notice under regular review and publish any updates in practice or on this website. Any significant changes will be communicated with you directly so you are kept up to date on how your data is handled.
This privacy notice was last updated on 1st June 2021.
How to contact us
Client feedback is essential in ensuring that we provide the best possible service to you. If you have any questions about this notice, want us to stop using your information or exercise any of your rights then please don’t hesitate to contact us via the following methods:
info@proton-vet.com
Phone
+44 7561723819
Complaints
If you have any concerns about our use of your personal information, you can make a complaint to us via the contact details above. You can also file your complaints before the Spanish national Data Authority
